Client Services Manager

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Job Description:

Join GardaWorld as a Security Client Services Manager – Where Service Excellence Meets Impact! 

As a Security Client Services Manager, you’ll be the trusted link between our clients and our organizion, ensuring they receive an exceptional experience th reflects GardaWorld’s repution as the industry’s premier security partner. In this role, you’ll champion service quality, strengthen client relionships, and help drive account success through proactive communicion, problem-solving, and operional insight. 

We’re looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstre honesty, reliability, and professionalism. If you’re ready to make a meaningful impact and eleve the standard of client service, this is your opportunity to do it with a global industry leader. 

Wh’s in it for You 

• Competitive Salary: $61,425.18 / year + $500 monthly auto allowance

• Work Site Locion: Dayton, OH

• Set Schedule: Monday through Friday, 8:00 a.m. To 5:00 p.m. This position can require working long hours and on weekends. Position is on-call 24/7.

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer mching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. 

• Career Growth: Career growth opportunities GardaWorld 

• Travel: Daily in-person visits to various client sites throughout the market. 

Your Responsibilities as Client Services Manager 

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards 

• Develop and maintain effective relionships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff 

• Meet regularly with clients to address problems and offer solutions, provide stus updes, communice needs, and ensure contract compliance and complete customer sisfaction 

• Participe in the recruitment, selection, oriention, training, and continual development of staff assigned to the accounts 

• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluing proficiency ensuring compliance to contract specificions as well as GardaWorld policy, providing assistance when necessary, and initiing corrective action as required 

• Maintain thorough knowledge and understanding of post specificions, post orders, instructions, prol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other informion necessary for the effective and efficient operion within the business unit 

• Assist in the development and implemention of staffing schedules, budgets, payroll, and other reports 

• Ensure 100% compliance with all federal, ste, and local regulions in assigned accounts. 

• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. 

• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed. 

• Ensure progressive discipline is followed on all corrective actions. 

• Perform other duties as assigned. (Must always be included) 

Your Qualificions: 

• Authorized to work in the United Stes 

• Able to pass an extensive screening process 

• A college degree in business or a reled field, or equivalent work experience 

• A valid driver's license and maintain a driving record th meets company vehicle and insurance eligibility standards. 

• Minimum 1+ years security management experience; 2+ years preferred 

• Must have experience overseeing multiple sites 

• Must have leadership experience 

Your Skills and Competencies: 

• Operional Oversight & Accountability 

• Client-Centric Communicion & Relionship Building 

• Team Leadership & Performance Management 

• Attention to Detail & Situional Awareness 

• Administrive & Analytical Proficiency
• People - Oriented

GardaWorld: Make the World a Safer Place 

In the United Stes, GardaWorld Security remains the only guarding security company to be Certified by Gre Place to Work.  This could be more than a job - 26% of our corpore employees started as frontline workers.  

GardaWorld Security is a global champion in sophisticed and tailored security solutions, employing and training highly skilled and dediced professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. 

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, nional origin, age, veteran stus, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable ste and local laws governing nondiscriminion in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, terminion, layoffs, recalls, transfers, leaves of absence, compension, and training. It is also the policy of GardaWorld Security Services not to honor requests th employees be assigned on the basis of sex or any other classificion protected by law, unless such request is based on a bona fide occupional qualificion for th assignment. 

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