CFI is seeking a Call Center Representative/Customer Service (Part Time) to join our team. This remote position will support our local Newport, KY office as well as others across the company. If you are looking for a dynamic, customer-centric team, we have what you’ve been looking for.
The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and communicating with both internal and external teams. You are the gatekeeper to the scheduling process with installers, stores, and internal staff. The customer service representative will need to utilize a variety of in-house tools daily to keep the schedules up to date.
Duties include:
Answer incoming customer calls, texts, and emails promptly and professionally
Assist customers with scheduling availability
Resolve customer complaints or issues or escalate when necessary
Maintain customer records by updating account information in database system
Collaborate with fellow associates to ensure customer satisfaction
Requirements include:
Previous experience in customer service and high-volume phone work preferred
Excellent communication skills in English; proficiency in additional languages is a plus
Strong analytical skills to identify and solve customer problems effectively
Ability to multitask, prioritize, and manage time efficiently
Proficient in data entry with high accuracy, general tech savviness a must
Knowledge of phone etiquette and professional communication
Ability to work well in a team environment and independently when necessary
This is a part-time (25 hours), remote role. ON-SITE training may be provided at our local office. Hours of operation are generally Monday-Friday. Exact hours will be determined upon discussion with candidate.
2+ years of experience in/with all types of flooring, construction (new build or remodeling), granite installation/fabrication, kitchen project management (project management) knowledge all helpful.
For immediate consideration, please submit resume to mromick@cfi-installation.com.
This position offers competitive pay. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
keywords: Project coordinator customer service representative call center expeditor coordinator sales assistant marketing representative customer care center project manager scheduler scheduling
Principals only. Recruiters, please don't contact this job poster.