Enrollment Representative – Customer Service Representative
Humana is hiring Limited Term Enrollment Representatives in Springdale, OH! As an Enrollment Representative you will be responsible for processing member applications as well as enrolling members in Medicare and Medicaid Services. We are offering a $1,200 retention bonus! We have immediate openings for Limited Term Enrollment Representatives with opportunities for FTE, Apply today!
The Enrollment Representative reviews reports and makes adjustments, additions, and deletions based on CMS regulations. Manages and reports a daily inventory. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role
Communicate effectively and confidently with all internal/external customers
Reach out to members, periodically, to confirm and/or verify confidential information
Ensure all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism
What We Offer:
Can earn up to a maximum of one hour of PTO per 40-hour work week.
Eligible to earn retention bonus up to $1200.00
401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.
Employee Assistance Program and Work Life Services
Student Loan refinancing consultation
Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
Onsite cafeteria which offers healthy choices every day
Cross training available for further skills development and potential Full time opportunities
Strong initiative with the ability to adapt to change quickly and be empathetic
Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
Ability to perform multiple tasks simultaneously, at times working under pressure with competing priorities
Previous office experience performing data entry tasks
Experience providing excellent customer service
Military, healthcare/managed care, banking or related industry experience handling confidential and personal information
Experience working with the senior population
Flexible schedules during the week 7am-7pm, may include weekend days
Opportunities for overtime hours
Limited Term Employment (LTE) Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days). Eligible for FTE or Permanent employment opportunities throughout employment.